Refund and Returns Policy

* Goods where packaging has been tampered with will not be accepted for returns
* The returned products/ SKUs should be in original condition of dispatch
* All returns will be accepted in case of supplier issues of in transit damage, incorrect SKU dispatch or expired products
* Customized or bulk Orders will not be accepted for return
* Goods sold under certain scheme/ promotions will not be accepted for return
* Cement and Steel products are non-returnable

1.     Eligibility for Return/Refund:

·         Products eligible for return/refund must be in their original condition, unused, and with all tags intact.

·         Returns/refunds are only accepted within 5 days from the date of delivery.

·         Customized or personalized items are not eligible for return/refund unless there is a manufacturing defect or damage.

2.     Exchange or Credit Note:

·         Once a product has been successfully delivered, we can only offer an exchange or issue a credit note against the bill.

·         The credit note can be used by the customer for future purchases on our website.

·         Exchanges are subject to product availability. If the desired product is unavailable, we will issue a credit note or offer an alternative product of equal value.