Refund and Returns Policy
* Goods where packaging has been tampered with will not be accepted for returns
* The returned products/ SKUs should be in original condition of dispatch
* All returns will be accepted in case of supplier issues of in transit damage, incorrect SKU dispatch or expired products
* Customized or bulk Orders will not be accepted for return
* Goods sold under certain scheme/ promotions will not be accepted for return
* Cement and Steel products are non-returnable
1.
Eligibility for Return/Refund:
·
Products eligible for
return/refund must be in their original condition, unused, and with all tags
intact.
·
Returns/refunds are only
accepted within 5 days from the date of delivery.
·
Customized or
personalized items are not eligible for return/refund unless there is a
manufacturing defect or damage.
2.
Exchange or Credit Note:
·
Once a product has been
successfully delivered, we can only offer an exchange or issue a credit note
against the bill.
·
The credit note can be
used by the customer for future purchases on our website.
·
Exchanges are subject to
product availability. If the desired product is unavailable, we will issue a
credit note or offer an alternative product of equal value.