Refund and Returns Policy

* Goods where packaging has been tampered with will not be accepted for returns
* The returned products/ SKUs should be in original condition of dispatch
* All returns will be accepted in case of supplier issues of in transit damage, incorrect SKU dispatch or expired products
* Customized or bulk Orders will not be accepted for return
* Goods sold under certain scheme/ promotions will not be accepted for return
* Cement, Steel, Paint, on Order items this type of  products are non-returnable

At Taneja Group, we strive to ensure your utmost satisfaction with every purchase made on our website (tanejagroup.in). However, we understand that there may be instances where you may need to return a product. Please read our refund and return policy carefully to ensure a hassle-free experience.
1. Eligibility for Return/Refund:
• Products eligible for return/refund must be in their original condition, unused, and with all tags intact.
• Returns/refunds are only accepted within 7 days from the date of delivery.
• Customized or personalized items are not eligible for return/refund unless there is a manufacturing defect or damage.
2. Exchange or Credit Note:
• Once a product has been successfully delivered, we can only offer an exchange or issue a credit note against the bill.
• The credit note can be used by the customer for future purchases on our website or offline purchase.
• Exchanges are subject to product availability. If the desired product is unavailable, we will issue a credit note or offer an alternative product of equal value.
3. Damaged or Defective Products:
• In the rare event that you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery (8766298411).
• We may request photographic evidence of the damage or defect for assessment purposes.
• Upon verification, we will arrange for a replacement or issue a refund.

• If some how you receive  a damage product or you think that this product may be damage we request you to pls provide us a video evidence to our team. 

4. Process for Returns/Refunds:

• To initiate a return/refund, please contact our customer support team through email(tanejagroup01@gmail.com) or phone(8766295411) with your order details.
• Once your return request is approved, we will provide you with instructions on how to return the product.
• Please ensure that the product is securely packaged to prevent any damage during transit.
5. Refund Processing:
• Refunds will be processed within 7-10 business days after receiving the returned product.
6. Non-Returnable Items:
• Certain items such as perishable goods, intimate or sanitary products, and gift cards are non-returnable.

1. Cancellation Policy:
• Orders can be canceled within 24 hours of placing the order. Once the order is processed , it cannot be canceled.
2. Policy Updates:
• We reserve the right to update or modify our refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order on tanejagroup.in, you agree to abide by the terms and conditions of our refund and return policy.
If you have any further questions or concerns regarding our policy, please feel free to contact our customer support team. We are here to assist you in any way possible to ensure a seamless shopping experience.

Thank you for choosing Taneja Group!